Nebula Health Privacy Policy

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
We want you to understand
the types of information we collect as you use our services
We collect information to provide better services to all our users — from figuring out basic stuff like what's your name, to more complex things like which health plans you’ll find most useful. The information Nebula Health collects, and how that information is used, depends on how you use our services and what information you decide to share with us to better serve you.
When you’re not signed in to a Nebula Health Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like maintain your single sign-on preferences across browsing sessions.
When you’re signed in, we also collect information that we store with your Nebula Health Account, which we treat as personal information.
Things you create or provide to us
When you create a Nebula Health Account, you provide us with personal information that includes your name and a password. You can also add a phone number to your account. Even if you aren’t signed in to a Nebula Health Account, you might choose to provide us with information — like an email address to receive updates about our services.
We also collect the content you create, upload, or receive from others when using our services. This includes things like messages you write and send to us, health information you store, financial or medical history, which you download from your health information systems.
quote Nebula Health uses the most advanced encryption and security solutions available in the industry
Information we collect
as you use our services
Your browsers & devices
We collect information about the browsers, and devices you use to access Nebula Health services, which helps us provide features like automatic product updates and adjusting the screen resolution and layout to better fit the screen of your device.
The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We collect this information when a Nebula Health service on your device contacts our servers — for example, when you open our website in the browser or from your mobile device.
Your activity in our services
We collect information about your activity in our services, which we use to do things like recommend a health plan you might like. The activity information we collect may include:
1. Pages you visit on our website
2. Website URLs you are coming from while visiting our websites or URLs you're leaving to.
3. You geographical location, timezone and other data that is relevant to your browsing session on our website.
quote Your privacy is our primary goal
Information sharing
Nebula Health only shares personal information with other companies or individuals outside of Nebula Health in the following limited circumstances
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Nebula Health, its users or the public as required or permitted by law.
If Nebula Health becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.